Frequently asked questions

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  • How does Spacenow work?

    Spacenow is an online peer-to-peer marketplace where you can rent any space on demand, in a flexible way. The platform was built to connect people who need space with people who have it. In this way, Spacenow is the bridge that provides access to under-utilised assets which provides economic, environmental and practical benefits to users and hosts.

  • What is Spacenow Concierge?

    Whether you want to host a party on an exclusive boat, rent a serviced office, showcase film talent in a private drive-in cinema or simply get your colleagues together for an important offsite meeting, we have it. With Spacenow Concierge, you just tell us what you need, and we do the hard work for you. Did we mention it’s at no extra cost? Click here to learn more!

  • Does Spacenow take bond payments?

    Spacenow does not manage bonds or security payments.

  • Help! What do I do if the host/guest is unresponsive?

    There’s no need to worry! At times, you may find yourself in a scenario where the other party is taking a while to respond. In such a case, feel free to contact Spacenow at 9310 9220 and we’ll contact them on your behalf.

  • What is the cost of listing my space on Spacenow?

    Listing your space on Spacenow is completely free! Only after you have entered into a license agreement with a renter will Spacenow take a small percentage of the rent paid to you.

  • How do I edit or remove my listing?

    You can edit your listing at any time by logging in with your user details, clicking on your username on the top right corner, and selecting ‘My Spaces’ from the drop down menu. Then simply select the workspace you wish to edit (if you have multiple listings), and make changes as desired.

    If you wish to remove your listing for whatever reason, log into your space, go to ‘My Spaces’, then select the space you wish to unlist. Finalise removal by clicking the deactivate button to the right.

  • Who can be a host on Spacenow?

    Spacenow is home to all different types of spaces. From event venues and kitchens, to creative studios and private offices, we have guests that come to us looking for different things. Basically, anyone with free space can list for free! If you have any questions, just ask us here.

  • How do hosts get paid?

    A payment is processed through one of our secure merchants. It’s received from the guest to the host upon an agreed contract and successful booking. Spacenow will invoice a 10%+ GST commission to the host upon success. Additional fees may apply to commercial offices*.

    *Commercial Offices: Referral fees may also be deducted subject to agent terms and conditions.

  • Will my account be secure?

    We take payment security very seriously. The security of cardholder data diligently follows the PCI Data Security Standards.

  • How does Spacenow make money?

    We only get paid when you do. We will invoice and collect a 10% + GST fee from Hosts upon any successful bookings that are made on Spacenow.

  • What is the cost of listing my space on Spacenow?

    Listing your space on Spacenow is completely free! Only after you have entered into a license agreement with a renter will Spacenow take a small percentage of the rent paid to you.

  • What support will I receive from Spacenow if I have listing difficulties?

    The team at Spacenow is more than happy to help you out with any problems! Get in contact with us on sales@spacenow.com or call us on 9310 9220 and we’ll get it sorted.

  • Are hosts obligated to accept bookings?

    A host can decline booking requests.

    When you list on Spacenow, you have the power in choosing who you want to rent your space.

  • What should I do if a dispute arises between myself and a guest?

    If in the rare case an issue arises with your guest, and still persists after trying to resolve the issue between yourselves, please contact us immediately. Call 02 9310 9220 or email sales@spacenow.com.

  • How many pictures should I upload for my listing?

    We know every space is different, which is why we recommend you upload as many pictures as you think accurately communicates the size, feel and quality of your space. We recommend between three to twelve high quality images. Three images is the minimum requirement for listing a space. If you’d like to read more, check out our blog about it here.

  • What are my tax obligations?

    Income that you earn by renting your space out on Spacenow can be declared on your annual tax return.

    In this case, we highly recommend contacting your accountant to fully understand what your tax obligations and deductions are.

    All prices shown on Spacenow are inclusive of GST. It is calculated at the time of booking and then added to the amount charged to the guest.

  • I need a specific type of space. How can I find it on Spacenow?

    The easiest way to find a space is by using our search function. No matter which page you’re on, you can filter spaces by their function and further narrow your search by entering the location you wish to find a space in. Still can’t find what you’re looking for? Take advantage of our free concierge service. Just tell us your criteria, and we’ll do the search for you.

  • What is Spacenow Concierge?

    Under pressure to find a space in time that’s cost-effective? Let us save you time and money with our concierge service. We know there’s a lot to process, that’s why we’re here to do more than just point you in the right direction. We want to do all the hard work for you! As experts in flexible spaces, we’ll be able to leverage our partnerships to get you the best prices, and quickly. Click this link here to find out more.

  • Are hosts obligated to accept my enquiry?

    No. A host has the power in declining booking requests.

    This is because at the end of the day, they own the space. This means they decide who they want to share it with! This ensures all parties are happy.

  • How does Spacenow make money?

    We only get paid when everything has been a success. That’s because we want all parties to be satisfied with our exceptional customer service. Basically, we will invoice and collect a 10% + GST fee from Hosts upon any successful bookings that are made on Spacenow.

  • Can I see the space before I rent it?

    Of course! In fact, we even encourage you to go out and meet the host and inspect the space before booking. If you’d like us to arrange an inspection for you, contact us on sales@spacenow.com.

  • Are the prices listed negotiable?

    Prices are set by the host and are firm. Prices may change at the host’s discretion.

  • Will my account be secure?

    We take payment security very seriously. The security of cardholder data diligently follows the PCI Data Security Standards.

  • I’ve caused damage to the space whilst in possession of it. What do I do?

    Under the license agreement, you are responsible for the repair or replacement of the damage. Please contact your host as soon as possible to arrange any repairs. Do not attempt to carry out any alteration to the space without the consent or notification of your host.

  • What if there are pre-existing damages to the space upon arrival?

    Contact your host as soon as possible. As the damage was not inflicted by you, the host will ensure proper repairs are conducted to ensure your safety. Do not attempt to arrange repair works personally, and do not carry out any alteration to the space without the consent or notification of your host.
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  • What should I do if a dispute arises between myself and a host?

    If in the rare case an issue arises with your host, and still persists after trying to resolve the issue between yourselves, please contact us immediately. Call 9310 9220 or email sales@spacenow.com.