Frequently
Asked Questions
How does Spacenow work?
Spacenow is a marketplace for short-term space for brands in Australia. You can browse spaces and enquire on any listing, or brief the concierge team, who shortlist spaces that fit what you are planning and help with the details through to opening day. Spaces are listed by hosts who apply to Spacenow, and each listing is reviewed before it goes live. Around the marketplace, Spacenow Studio builds fit-outs and Spacenow IRL tells shoppers what is on.
What does it cost to use Spacenow as a brand?
Browsing and enquiring are free, and the concierge is free until you book. What a space costs depends on the space, the dates and what you need, so listings are price on application: enquire and we come back with availability and terms.
What is Spacenow Concierge?
Launching a pop up? Clearing last season with a sample sale? Showing a new product to press? Tell the concierge team what you are planning and we do the legwork - searching, shortlisting and negotiating - then come back with spaces that fit the brief. It is free until you book.
Where does Spacenow operate?
Spaces are listed in Sydney, Melbourne and Brisbane. For other Australian cities, including Perth, Adelaide and Canberra, the concierge team sources space against your brief.
What is Spacenow Studio?
Spacenow Studio is our in-house production team. It designs, fabricates and installs fit-outs for pop ups, launches and activations, from the first render to doors open and the strike.
What is Spacenow IRL?
Spacenow IRL is a free weekly email for shoppers listing the pop ups, sample sales and brand events on in Australia, with a weekly giveaway. For brands running a pop up in a Spacenow space, it is a way to reach people who want to know what is on.
Does Spacenow take bond payments?
Spacenow does not manage bonds or security payments.
Help! What do I do if the host/guest is unresponsive?
There’s no need to worry! At times, you may find yourself in a scenario where the other party is taking a while to respond. In such a case, feel free to contact Spacenow at 1300 969 564 and we’ll contact them on your behalf.
What is a retail pop up?
A retail pop up is a temporary retail space that businesses set up for a limited duration. These can be standalone stores, stalls within larger stores, or booths at events. Retail pop ups allow brands to create a unique environment that engages their customers and allows them to experience products in person.
Why should I consider a pop up shop in cities like Sydney, Brisbane, or Melbourne?
Pop up shops in metropolitan areas like Sydney, Brisbane, and Melbourne offer a golden opportunity to tap into a dense customer base. These cities are hubs for shoppers and tourists alike. By establishing a Pop up, businesses can test new markets, launch new products, or boost brand visibility without the long-term commitment of a permanent location.
How long does a typical retail pop up last?
The duration of a retail Pop up can vary based on the business’s goals. Most Pop ups run for a few days to a few months. However, the flexibility of Pop ups means you can choose a timeframe that aligns with specific events, seasons, or product launches.
What are the primary benefits of setting up a retail pop up?
Test New Markets: Gauge customer interest in a new area without permanent investment.
Increase Brand Awareness: Introduce your brand to new audiences.
Engage Customers Directly: Provide hands-on product experiences and gather immediate feedback.
Boost Sales: Capitalise on foot traffic, especially during peak shopping seasons or events.
Flexible Business Strategy: Adjust, relocate, or change your offering based on real-time insights.
Who can be a host on Spacenow?
Owners and managers of spaces that suit brands: street-front shops, warehouses, galleries, showrooms and event spaces. Hosts apply rather than self-list. A host specialist reviews the space, agrees the terms with you and prepares the listing.
What is the cost of listing my space on Spacenow?
There is no cost to apply or to list. Spacenow earns a commission when a booking goes ahead, and your host specialist explains how it works before anything is agreed.
How do I edit or remove my listing?
Contact your host specialist, or email team@spacenow.com, and we will update or pause the listing for you.
How do hosts get paid?
Your host specialist confirms how and when you are paid before a booking is final, so the payment schedule is agreed in writing before the brand moves in.
How does Spacenow make money?
We are paid when a booking goes ahead, through a commission from the host. Brands do not pay Spacenow to browse, enquire or use the concierge.
Will my account be secure?
We take payment security very seriously. The security of cardholder data diligently follows the PCI Data Security Standards.
What support will I receive from Spacenow if I have listing difficulties?
The team at Spacenow is more than happy to help you out with any problems! Get in contact with us on sales@spacenow.com or call us on 1300 969 564 and we’ll get it sorted.
Are hosts obligated to accept bookings?
A host can decline booking requests. When you list on Spacenow, you have the power in choosing who you want to rent your space.
What should I do if a dispute arises between myself and a guest?
If in the rare case an issue arises with your guest, and still persists after trying to resolve the issue between yourselves, please contact us immediately. Call 1300 969 564 or email sales@spacenow.com.
How many pictures should I upload for my listing?
We know every space is different, which is why we recommend you upload as many pictures as you think accurately communicates the size, feel and quality of your space. We recommend between three to twelve high quality images. Three images is the minimum requirement for listing a space. If you’d like to read more, check out our blog about it here.
What are my tax obligations?
Income you earn by renting your space through Spacenow may need to be declared on your tax return. We recommend speaking to your accountant about your obligations and deductions.